Last updated: 5 October 2026
Blinds by Grace respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit blindsbygrace.co.uk, contact us, request a quotation, arrange an appointment or purchase products or services from us.
It also explains your rights under UK data protection law.
1. Who We Are
Blinds by Grace is the data controller responsible for the personal information described in this Privacy Policy.
Our contact details are:
Blinds by Grace
Unit 2, Block H
Grove Way
Mansfield Woodhouse
Nottinghamshire
NG19 8BW
Email: enquiries@blindsbygrace.co.uk
Telephone: 01623 634714
Website: blindsbygrace.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
2. What Personal Information We Collect
The information we collect depends on how you interact with us.
Information you provide to us
When you contact us, request a quotation, make an enquiry, arrange an appointment or place an order, we may collect information including:
- your name;
- email address;
- telephone number;
- home, business or fitting address;
- details of your enquiry;
- information about the products or services you are interested in;
- quotation and appointment details;
- measurements, specifications and other information needed to supply or fit our products;
- order and invoice information;
- correspondence between you and Blinds by Grace;
- customer service, warranty or aftercare information; and
- marketing preferences.
You may also provide photographs or other information about your windows, doors, rooms or property where this is useful for providing advice, preparing a quotation or arranging an installation.
Information collected when you use our website
When you visit our website, certain technical information may be collected automatically, including:
- your IP address;
- browser type and version;
- device type;
- operating system;
- pages visited;
- date and time of your visit;
- referring website or search engine; and
- technical information required for the security and operation of the website.
Some of this information may be collected using cookies or similar technologies. More information is available in our Cookie Policy.
3. How We Collect Your Personal Information
We normally collect personal information directly from you when you:
- submit an enquiry through our website;
- telephone or email us;
- contact us through social media;
- request a quotation;
- arrange a home or business appointment;
- place an order;
- communicate with us about an existing order or installation; or
- provide feedback or a review.
We may also receive information from somebody acting on your behalf, such as a family member, landlord, business colleague or representative.
Where you publish a review or comment about Blinds by Grace on a publicly accessible review platform or social media service, we may see and respond to that information.
Technical information about your visit to our website may be collected automatically by our website, hosting infrastructure and security systems.
4. How We Use Your Personal Information
We may use your personal information to:
- respond to enquiries;
- provide information about our blinds, shutters, awnings and related products and services;
- arrange consultations, surveys, measurements and fitting appointments;
- prepare and provide quotations;
- process and manage orders;
- manufacture, source, supply and fit products;
- communicate with you about your order or appointment;
- provide customer service, guarantees, warranty support and aftercare;
- issue invoices and maintain accounting records;
- manage payments and amounts due;
- maintain appropriate business records;
- resolve complaints or disputes;
- protect our website, systems, staff and customers from fraud, abuse or security threats;
- improve our website, services and customer experience;
- comply with our legal and regulatory obligations; and
- send marketing communications where we are permitted to do so.
We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.
5. Our Lawful Bases for Using Your Information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we rely on the following lawful bases.
Contract
We may process your personal information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
This includes activities such as:
- preparing a quotation;
- arranging measurements or appointments;
- processing your order;
- supplying or fitting products;
- communicating with you about an order; and
- providing agreed aftercare.
Legal obligation
We may process your personal information when necessary to comply with legal obligations, including accounting, taxation, consumer protection and other regulatory requirements.
Legitimate interests
We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
Our legitimate interests may include:
- responding to general enquiries;
- managing and improving our services;
- maintaining customer relationships;
- keeping appropriate business records;
- protecting our website and IT systems;
- preventing and detecting fraud or misuse;
- managing disputes and legal claims; and
- understanding how our business and website are used.
Consent
Where required, we may rely on your consent.
This may include certain marketing activities and the use of cookies or similar technologies where consent is required.
Where we rely on consent, you can withdraw that consent at any time.
6. Marketing
We may occasionally contact customers about products or services that we believe may be relevant to them where data protection and electronic marketing laws allow us to do so.
Where consent is required, we will ask for it before sending marketing communications.
In some circumstances, the law allows us to contact existing customers about similar products and services where their contact details were obtained during a sale or negotiation for a sale and they were given an appropriate opportunity to opt out.
You can stop receiving marketing communications from us at any time by:
- using the unsubscribe or opt-out method provided in the communication; or
- contacting us at enquiries@blindsbygrace.co.uk.
Service messages concerning an existing enquiry, quotation, appointment, order, installation or warranty are not marketing communications.
Your right to object to direct marketing
You have the right to object at any time to the use of your personal information for direct marketing. If you object, we will stop using your information for that purpose.
7. Who We Share Personal Information With
We do not sell your personal information.
We may share personal information with trusted organisations where this is necessary to operate our business or provide the products and services you have requested.
These may include:
- product manufacturers and suppliers;
- installers, contractors or service partners where applicable;
- website hosting, email and IT service providers;
- website security and technical support providers;
- payment or banking service providers where applicable;
- accountants and professional advisers;
- insurers;
- delivery or logistics providers;
- regulators, courts, law enforcement agencies or government authorities where required by law; and
- other organisations where disclosure is necessary to establish, exercise or defend legal claims.
We only disclose the personal information reasonably necessary for the relevant purpose.
Where another organisation processes personal information on our behalf, we require appropriate data protection and confidentiality arrangements where required by law.
8. Third-Party Services and Links
Our website may contain links to third-party websites or services and may include embedded content such as maps, reviews, videos or social media features.
When you interact with third-party content, the relevant provider may collect information about you in accordance with its own privacy policy.
Blinds by Grace is not responsible for the privacy practices of third-party websites that operate independently from us. We encourage you to read their privacy information before providing personal data.
9. Cookies and Similar Technologies
Our website may use cookies and similar storage or access technologies to:
- operate essential website functions;
- remember preferences;
- protect the website from misuse;
- understand website performance and usage; and
- provide third-party functionality where enabled.
Some technologies can be used without consent where an exemption under applicable law applies. Where consent is legally required, the relevant technology will not be used until the required choice has been made.
You can find further information about the technologies used by this website, their purposes and how to manage your choices in our Cookie Policy.
10. International Transfers
Some of the organisations that provide website, email, cloud, analytics or other technology services to us may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law.
Depending on the destination and provider, this may include relying on:
- UK adequacy regulations;
- an approved UK International Data Transfer Agreement;
- the UK Addendum to approved standard contractual clauses; or
- another lawful transfer mechanism.
11. How Long We Keep Your Information
We do not keep personal information for longer than we reasonably need it.
The appropriate retention period depends on why the information was collected and whether we have legal, accounting, contractual or regulatory reasons to retain it.
As a general guide:
- Enquiries that do not result in an order: normally retained for up to 12 months after the last meaningful contact, unless there is a legitimate reason to keep the information for longer.
- Quotations and appointment information: retained for as long as reasonably necessary to manage the enquiry and any resulting order.
- Customer, order, installation, invoice and contractual records: normally retained for up to six years after completion of the relevant transaction or customer relationship where required for accounting, taxation, contractual or legal purposes.
- Warranty and aftercare records: may be retained for the relevant warranty period and for a reasonable period afterwards.
- Marketing information: retained until you withdraw your consent or object to the marketing, subject to retaining limited information where necessary to ensure that your preference continues to be respected.
- Website and security information: retained only for as long as reasonably necessary for website operation, security, troubleshooting and fraud prevention.
Information may be retained for longer where required by law or where it is necessary in connection with an ongoing complaint, dispute, investigation or legal claim.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- disclosure; and
- destruction.
Access to personal information is limited to people and service providers who reasonably need access for legitimate business purposes.
No internet-based service can be guaranteed to be completely secure, but we take reasonable steps to reduce risks and protect the information entrusted to us.
13. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which we process your information, you may have the following rights.
Right of access
You can ask us whether we hold personal information about you and request a copy of that information.
Right to rectification
You can ask us to correct personal information that is inaccurate or complete information that is incomplete.
Right to erasure
In certain circumstances, you can ask us to delete your personal information.
This right is not absolute and we may need to retain certain information where there is a legal or legitimate reason to do so.
Right to restrict processing
In certain circumstances, you can ask us to restrict how we use your personal information.
Right to object
You may have the right to object to processing based on legitimate interests.
You have an absolute right to object to processing for direct marketing purposes.
Right to data portability
In certain circumstances, you may have the right to receive personal information you provided to us in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.
Right to withdraw consent
Where we rely on your consent, you can withdraw it at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Not all rights apply in every circumstance.
To exercise your rights, please contact:
Email: enquiries@blindsbygrace.co.uk
or write to:
Blinds by Grace
Unit 2, Block H
Grove Way
Mansfield Woodhouse
Nottinghamshire
NG19 8BW
We may need to ask for information to confirm your identity before responding to a request.
14. Automated Decision-Making
Blinds by Grace does not currently use personal information to make decisions about customers that have legal or similarly significant effects solely through automated decision-making or profiling.
15. Children’s Information
Our website and services are intended for adults seeking blinds, shutters, awnings and related products or services.
We do not knowingly seek to collect personal information from children through our website.
16. Photographs and Customer Installations
From time to time, we may wish to use photographs of completed installations for our website, social media or other promotional material.
Where a photograph or associated information identifies you or could reasonably identify your home or property, we will ensure that we have an appropriate lawful basis and seek permission where required.
You can contact us if you have any concerns about photographs or other material relating to your property.
17. Complaints
If you have a concern about how Blinds by Grace has collected or used your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.
Email: enquiries@blindsbygrace.co.uk
Telephone: 01623 634714
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
You do not have to contact us before approaching the Information Commissioner’s Office, although we would welcome the opportunity to address your concerns first.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal obligations.
When we make changes, we will update the Last updated date shown at the top of this page.
We recommend reviewing this page periodically to stay informed about how we use and protect personal information.